Shipping policy
Last updated: October 11, 2026
Elliott Best ships worldwide. Every artwork is printed to order by our print production partners around the world, and most orders are printed in or near the country they are delivered to. That means faster delivery, less distance travelled, and usually no customs paperwork.
1. Where we ship
We deliver to most countries. If your country isn’t offered at checkout, email hello@elliottbest.com and we will check whether we can reach you.
2. Production time
Each piece is printed specifically for your order. Production typically takes 2-4 business days.
3. Delivery time
Once your order has been produced, estimated delivery times are:
Printed in your country (most orders)
• Standard: 2-4 business days
• Express: 1-3 business days
Shipped from another country
• Standard: 4-6 business days
• Express: 3-5 business days
The shipping options available for your address are shown at checkout. These are estimates, not guarantees. Remote destinations, customs checks, weather and carrier delays can add time.
4. Shipping rates
Shipping is calculated at checkout based on your destination, the size of your order and the shipping method you choose. You will always see the full shipping cost before you pay.
5. Free shipping
Orders over $100 CAD (before taxes) ship free by standard shipping to Canada, the United States and the United Kingdom. The discount is applied automatically at checkout.
6. Separate parcels
If you order more than one item, your pieces may be produced at different facilities and arrive in separate parcels on different days. You are not charged extra for this.
7. Order tracking
When your order ships, you will receive an email with a tracking number so you can follow its progress.
8. Customs, duties and import taxes
Because most orders are printed in or near the destination country, most customers never deal with customs. If your order does cross a border:
• customs duties, import taxes and handling fees may be charged by your country;
• these charges are the recipient’s responsibility and are not included in our prices or shipping costs unless clearly shown at checkout;
• we are unable to refund them; and
• a parcel that is refused, or on which the charges are not paid, is treated as a refused delivery under our Refund and Returns Policy.
9. Your delivery address
Please check your address carefully at checkout, and include a phone number so the carrier can reach you. For some countries the address must be written in the local language. Parcels that can’t be delivered are not sent back to us, so a wrong or incomplete address can mean placing a new order. If you spot a mistake, email us straight away and we will correct it if your order hasn’t gone into production.
10. Delayed, lost or damaged orders
• Hasn’t arrived? Check your tracking, then email us no later than 21 days after the estimated delivery date.
• Arrived damaged or incorrect? Email us with photos within 14 days of delivery.
In both cases we will replace your order or refund you, as set out in our Refund and Returns Policy.
11. Packaging
Your artwork is packaged to arrive in pristine condition, using protective, damage-resistant materials suited to its size and destination.
12. Questions
Email hello@elliottbest.com and we will be glad to help.