Refund policy
At Elliott Best, we want you to love your artwork as much as we love creating it. While each piece is made to order with care, we understand that sometimes things don't go as planned. Here's how we handle returns to ensure your experience remains exceptional.
Returns for Personal Preference or Incorrect Orders
If you need to return an item due to a change of mind, personal preference, or incorrect ordering, we're happy to help. Because each piece is created exclusively to your specifications, we are unable to offer refunds for change-of-mind returns. Instead, you will receive a store credit for the full purchase price, less return shipping costs. Your store credit never expires and can be applied to any future purchase — so your investment in great art is never lost.
You can choose one of the following return options:
- Use your own shipping method – Simply send the item back and provide us with a tracking number.
- Request a prepaid return label – We can provide a return label for convenience, and the shipping cost will be deducted from your store credit. Estimated deduction for prepaid returns is $12 for domestic returns within Canada/USA.
Returns for Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If your artwork arrives damaged, defective, or incorrect, we'll make it right—on us.
Returns for Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If your artwork arrives damaged, defective, or incorrect, we'll make it right—on us.
Here's how it works:
Report the issue within 7 days of delivery.
Send us clear photos of the item showing the defect or damage.
Once approved, we'll send you a prepaid return label at no cost, and you can choose a replacement or a full refund.
Need Help? We're Here for You!
If you have any questions or need assistance with your return, don't hesitate to reach out to us at hello@elliottbest.com.
Thank you for choosing Elliott Best—where timeless artistry meets modern innovation.