Refund policy

Returns and Refunds

Last updated: October 11, 2026

At Elliott Best, every artwork is printed to order, just for you, by our print production partners around the world. This policy applies to every order, wherever we ship it.

At a glance

• Damaged, defective or incorrect: a free replacement or a full refund. Tell us within 14 days of delivery.

• Lost in transit: a free replacement or a full refund. Tell us within 21 days of the estimated delivery date.

• Change of mind: because each piece is made to order, we don’t accept returns or exchanges.

• Questions: hello@elliottbest.com

1. Made to order

Nothing we sell sits in a warehouse. When you place an order, your artwork is printed and finished specifically for that order, usually at a facility close to your delivery address. That is why we can’t accept returns in the usual way, and why we take full responsibility when something arrives wrong.

2. Damaged, defective or incorrect items

If your order arrives damaged, has a printing defect, or isn’t what you ordered (wrong artwork, size or quantity), we will replace it free of charge or refund what you paid us.

To make a claim:

1. Email hello@elliottbest.com within 14 days of delivery and include your order number.

2. Attach clear photos of the problem, plus photos of the packaging and the shipping label.

3. We aim to reply within 2 business days.

Once your claim is approved, you choose:

• a replacement, printed and shipped to you free of charge, or

• a full refund to your original payment method.

In most cases you won’t need to send the original item back.

3. What isn’t covered

• Colour variation. Printing is a physical process and every screen shows colour differently. Small differences between the image on your screen and the finished print, or between two prints made at different times, are normal and are not a defect.

• Small size differences. Depending on where your order is produced, a print may be made to the nearest standard metric or imperial size, so finished dimensions can differ slightly from those listed.

• Damage after delivery, for example during handling, mounting or hanging.

• Ordering mistakes, such as choosing the wrong size or artwork. See Section 7.

4. Lost or delayed orders

You will receive a tracking number by email when your order ships. Delivery dates are estimates, and customs checks, weather and carrier delays can add time.

If your order hasn’t arrived by its estimated delivery date, check the tracking first, then email us. Please contact us no later than 21 days after the estimated delivery date (shown in your tracking details, or based on the delivery times in our Shipping Policy). If the parcel is lost, we will send a free replacement or refund you in full, whichever you prefer.

If tracking shows your parcel as delivered but you can’t find it, please check with your household, neighbours, building mail room and local carrier depot, then email us within the same 21 days. We will investigate with the carrier. Where the carrier confirms delivery to the address on the order, we may not be able to replace or refund it.

5. Undeliverable orders

Parcels that can’t be delivered are not sent back to us and can’t be re-sent. They are securely disposed of. What happens next depends on the reason:

• Incorrect or incomplete address. Please check your address carefully at checkout. If the address you entered was wrong or incomplete, the order can’t be refunded, and a replacement must be placed as a new order.

• Refused delivery. The same applies if the parcel is refused, including where customs duties or import taxes are not paid.

• Unclaimed. If the carrier left a collection notice and the parcel wasn’t picked up in time, contact us within 21 days of the estimated delivery date. We will reprint your order and you pay only the new shipping cost.

Spotted an address mistake just after ordering? Email us straight away. We can correct it if your order hasn’t gone into production.

6. Changes and cancellations

Orders go into production soon after they are placed. If you need to change or cancel an order, email hello@elliottbest.com as soon as possible and we will do it if production hasn’t started. Once production has begun, an order can’t be changed or cancelled.

7. Change of mind

Because every piece is made to order, we don’t accept returns or exchanges, and we don’t offer refunds, if you change your mind or order the wrong size or artwork.

Not sure which size is right for your space? Email us before you order and we will help you choose.

Custom commissions and personalized pieces are made to your brief and are non-refundable, unless they arrive damaged or defective.

8. Your legal rights

This policy doesn’t limit any rights you have under the consumer protection laws of the country where you live. If those laws give you a right to cancel your order, or a remedy that goes further than this policy, we will honour it.

To use a legal right to cancel, email us within 14 days of delivery and we will send return instructions. Return shipping is at your cost unless the law says otherwise, and your refund is issued once the item arrives back in its original condition.

9. International orders

• Customs duties and import taxes are charged by your country’s customs authority, not by us, so we are unable to refund them.

• Currency. Refunds are issued in the currency and amount you originally paid. We can’t cover exchange rate differences or fees charged by your bank or card provider.

10. How refunds are paid

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few more days to show it. When an order was damaged, defective, incorrect or lost, your refund includes the original shipping cost.