Frequently Asked Questions
General Questions
What makes Elliott Best Artwork different from other art prints?
At Elliott Best, we don't just sell prints—we restore masterpieces and reimagine greatness. Every piece goes through our signature 10-Step Elliott Best Quality (EBQ) process, which includes digital restoration, color calibration, resolution enhancement, and rigorous quality checks. We use only archival-quality materials, and each work is selected for its historical significance or artistic merit. When you choose Elliott Best, you're investing in art that's been thoughtfully restored, expertly produced, and built to last for generations.
Where do you source your artwork from?
We carefully curate works with historical significance, artistic merit, or compelling visual stories. Our collection includes restored vintage masterpieces, historical portraits, botanical illustrations, and contemporary pieces that honor timeless artistic traditions. Each piece is selected through meticulous research to ensure it meets our standards for beauty, storytelling, and cultural value.
Do you offer custom commissions or bespoke artwork?
Yes! We offer custom art commissions through Elliott Best Studio. Whether you're looking for a personalized piece, corporate artwork, or a special project, our team can work with you to create something extraordinary. Visit our Art Commissions page to learn more and submit an intake form.
Product & Quality
Are your prints archival quality? How long will they last?
Absolutely. We use only archival-quality papers, inks, and materials that are fade-resistant and designed for longevity. With proper care and display (away from direct sunlight and moisture), your Elliott Best print can last 100+ years while maintaining its vibrant colors and crisp details. This is part of our commitment to creating art that's built to be treasured for generations.
Can I purchase prints in different sizes?
Yes! Many of our artworks are available in multiple sizes to suit different spaces and preferences. Size options are listed on each product page. If you need a custom size or have specific requirements, please contact us and we'll do our best to accommodate your needs.
Do you offer framing services?
Yes! We also offer custom framing for all budgets, art shapes, and sizes. We provide various presentation options including matting for select pieces. Check individual product pages for available framing options, or contact us to discuss custom framing solutions.
Shipping & Orders
How long does shipping take?
Standard shipping within Canada typically takes 5-10 business days. We also offer expedited shipping options at checkout for faster delivery. Each piece undergoes final quality inspection before shipping to ensure it meets our exacting standards.
Do you ship internationally?
Currently, we primarily ship within Canada. For international orders, please contact us directly and we'll work with you to arrange shipping to your location.
What if my print arrives damaged?
We take great care in packaging and shipping every piece, but if your print arrives damaged, please contact us immediately with photos of the damage. We stand behind our quality guarantee and will work quickly to resolve the issue with a replacement or full refund.
Returns & Exchanges
What is your return policy?
We want you to love your Elliott Best artwork. If you're not completely satisfied, we accept returns within 30 days of delivery for a full refund, provided the item is in its original condition. Custom commissions and personalized pieces are non-refundable. Please contact us to initiate a return.
Can I exchange my print for a different size or artwork?
Yes! We're happy to facilitate exchanges within 30 days of delivery. Please contact us to discuss your exchange, and we'll guide you through the process.
Care & Display
How should I care for my print?
To preserve your artwork's beauty for generations, display it away from direct sunlight, moisture, and extreme temperatures. If framed behind glass, ensure proper ventilation to prevent moisture buildup. Dust frames gently with a soft, dry cloth. Our archival-quality materials are designed to resist fading, but proper care ensures your investment remains vibrant for decades to come.
Can I see a sample before purchasing?
While we don't offer physical samples, every product page includes high-resolution images that accurately represent the artwork's colors and details. Our 10-Step EBQ process includes rigorous color calibration and print testing to ensure what you see online matches what arrives at your door. Plus, our 30-day return policy gives you peace of mind.
Gifts & Special Occasions
Do you offer gift cards or gift wrapping?
Yes! Gift cards are available in various denominations—perfect for letting someone special choose their own masterpiece. For gift wrapping or special presentation requests, please contact us and we'll be happy to accommodate your needs.
Still Have Questions?
We're here to help! Contact us at info@elliottbest.com or through our contact form, and we'll get back to you promptly. We're passionate about helping you find the perfect art piece for your space.
