Frequently Asked Questions

General Questions

What makes Elliott Best Artwork different from other art prints?

At Elliott Best, we don't just sell prints—we restore masterpieces and reimagine greatness. Every piece goes through our signature 10-Step Elliott Best Quality (EBQ) process, which includes digital restoration, color calibration, resolution enhancement, and rigorous quality checks. We use only archival-quality materials, and each work is selected for its historical significance or artistic merit. When you choose Elliott Best, you're investing in art that's been thoughtfully restored, expertly produced, and built to last for generations.

Where do you source your artwork from?

We carefully curate works with historical significance, artistic merit, or compelling visual stories. Our collection includes restored vintage masterpieces, historical portraits, botanical illustrations, and contemporary pieces that honor timeless artistic traditions. Each piece is selected through meticulous research to ensure it meets our standards for beauty, storytelling, and cultural value.

Do you offer custom commissions or bespoke artwork?

Yes! We offer custom art commissions through Elliott Best Studio. Whether you're looking for a personalized piece, corporate artwork, or a special project, our team can work with you to create something extraordinary. Email us at hello@elliottbest.com for more information.

Product & Quality

Are your prints archival quality? How long will they last?

Absolutely. We use only archival-quality papers, inks, and materials that are fade-resistant and designed for longevity. With proper care and display (away from direct sunlight and moisture), your Elliott Best print can last 100+ years while maintaining its vibrant colors and crisp details. This is part of our commitment to creating art that's built to be treasured for generations.

Can I purchase prints in different sizes?

Yes! Many of our artworks are available in multiple sizes to suit different spaces and preferences. Size options are listed on each product page. If you need a custom size or have specific requirements, please contact us and we'll do our best to accommodate your needs.

Shipping & Orders

Do you offer free shipping?

Yes! Orders over $100 CAD (before taxes) ship free by standard shipping to Canada, the United States and the United Kingdom. It is applied automatically at checkout, no code needed. For everywhere else, your shipping cost is shown at checkout before you pay.

How long does shipping take?

Every piece is printed to order, which typically takes 2-4 business days. Most orders are printed in or near the country they are going to, and standard delivery then takes 2-4 business days. If your order ships from another country, allow 4-6 business days, and a little longer for remote destinations or customs checks. Express options are shown at checkout where available. You will receive a tracking number by email as soon as your order ships.

Do you ship internationally?

Yes, we ship worldwide. We work with print production partners around the world, so most orders are printed in or near the country they are delivered to and sent directly to you. If your country isn't offered at checkout, email hello@elliottbest.com and we will check for you.

Will I have to pay customs duties or import taxes?

Usually not, because most orders are printed in or near your own country. If your order does cross a border, your country may charge customs duties, import taxes or handling fees. These are the recipient's responsibility and are not included in our prices or shipping costs.

Can I change or cancel my order?

Orders go into production soon after they are placed, so please email hello@elliottbest.com as quickly as you can. We can change or cancel an order if production hasn't started. Once it has, the order can't be changed or cancelled.

What if my order doesn't arrive?

Check your tracking first, then email us no later than 21 days after the estimated delivery date. If your parcel is lost in transit, we will send a free replacement or refund you in full, whichever you prefer.

What if my print arrives damaged?

We will replace it free of charge or refund what you paid us. Email hello@elliottbest.com within 14 days of delivery with your order number and clear photos of the damage, the packaging and the shipping label. Once your claim is approved, you choose a free replacement or a full refund. In most cases you won't need to send the damaged print back.

Returns & Exchanges

What is your return policy?

Every Elliott Best artwork is printed to order, specifically for you, so we don't accept returns or offer refunds for change of mind. If your order arrives damaged, defective or incorrect, or is lost in transit, we will replace it free of charge or refund you in full. Custom commissions and personalized pieces are non-refundable, unless they arrive damaged or defective. Nothing here limits the rights you have under the consumer laws of the country where you live. Full details are in our Refund and Returns Policy.

Can I exchange my print for a different size or artwork?

Because each piece is made to order, we aren't able to offer exchanges. If you are unsure which size or artwork is right for your space, email hello@elliottbest.com before you order and we will help you choose.

Care & Display

How should I care for my print?

To preserve your artwork's beauty for generations, display it away from direct sunlight, moisture, and extreme temperatures. If framed behind glass, ensure proper ventilation to prevent moisture buildup. Dust frames gently with a soft, dry cloth. Our archival-quality materials are designed to resist fading, but proper care ensures your investment remains vibrant for decades to come.

Can I see a sample before purchasing?

We don't offer physical samples, but every product page includes high-resolution images of the artwork, and our 10-Step EBQ process includes careful colour calibration. Screens and printing do differ slightly, so small colour variations between your screen and the finished print are normal. If you have questions about a piece or need help choosing a size, email hello@elliottbest.com before you order. And if your print arrives damaged or defective, we will replace or refund it.

Gifts & Special Occasions

Can I send a print as a gift?

Yes! Enter the recipient's address at checkout and we will send your order straight to them. Because each artwork is printed to order and shipped directly from our print partners, we aren't able to offer gift wrapping, and we don't currently sell gift cards.

Still Have Questions?

We're here to help! Contact us at hello@elliottbest.com or through our contact form, and we'll get back to you promptly. We're passionate about helping you find the perfect art piece for your space.